
Frequently Asked Questions
FAQs
Here are some general topics that we have answered for you. If you have anything specific that you need assistance with, please reach out to us at support@ampcreative.com.au and will get in touch with you as soon as we can!
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We offer custom-designed stationery including wedding invitations, business cards, thank you cards, and personalized notepads. All of our products are download only.
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Yes! All the designs you can purchase from our store are customizable including text, colors, fonts, and images for most of our products.
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You will receive a confirmation email with a pdf that contains instructions and a template link to your chosen design. This link opens the design usingCanva web and desktop editing tools. Please note this link will remain active for 24 hours after your first download, please ensure you use this link and save to your Canva profile as soon as you can. If there are any issues, please send us an email with your order number.
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Yes, we offer custom design services. Please contact us with your requirements and we’ll provide a quote. Or have a look through our bespoke services page to find out more about popular services.
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Due to the nature of instant download design items, all sales are final. Once a digital product has been downloaded, it is considered used and cannot be returned or refunded. Exceptions can be made on a case by case basis.
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Check your spam/junk folder first. If it’s not there, please contact us via email support@ampcreative.com.au to confirm your order.
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We do not offer printed products, only digital templates that are customisable by you.
The print quality will be determined by the quality of the printer, chosen paper or card stock. For the best results, we recommend printing your artwork on the highest quality paper available and with a professional printer. Our designs can be printed from home or from your local print shop.
*Please note this is a digital download only.
*Colours may vary when printed
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July 2024
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